in step 2 , it said we need click the " New" button, however is it not working when I click it, or other "New" buttons on the same page.
屏幕快照 2020-11-09 下午8.23.30
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Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.
Make sure you post in the right category below & be sure to include a screencap showing the issue!
Did you complete Lab 2a?
If so, what happens when you click New? Is there an error message or just nothing?
If you do these steps, I can check your account:
Log in and click on the character icon (upper right) and click My Settings
Click My Personal Information (upper left) and then Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Then I will need your Salesforce Org ID so I can find your account:
Click the little gear at the top right and then select Setup.
On the lefthand menu go to Company Settings and under that, click Company Information.
In the middle panel, look down in the left column for Salesforce.com Organization ID and copy/paste that long string of numbers & letters and post it to me.
Hi, thank you for your response. I already complete Lab 2A ,and when I click the "New" button, it did not change anything just like my computer is stuck. Here is my Organization ID :00D4W000006iAEy.
Thank you.
Ok, taking a look now.
Ok, it worked fine for me so I think this is definitely a browser issue for you. I went ahead and did Steps 1-5 for you so you can start at Step 6 now but you may run into other issues later for the same reason. I believe it's a security/privacy setting that is blocking SF from doing what it wants to. You might want to take a look at this alert about how the settings should be set for using SF:
https://www.maxprofs.org/post/browser-security-settings-advisory
That's very helpful ! Thank you much and have a good day !
Oh, good! You're quite welcome and you have a good day too!
I am sorry for bother you again ! I have an another problem, which is in step 148, I could not make sure my name appear in the screen , because I did not found the little character button, it that normal? Also, according to the picture, the table of "Contact" clearly list from Account name to Mobile, however I could not do that, my screen only could show from Account name to "last stay-in-touch requested data" , I do not how to fix it, it is not working if I use the zoom control.
Here is the picture of my screen. Thank you.
Oh! Strange. I have never seen this before. Normally the bar at the top is still there, even in Schema Builder.
Try closing the Schema Builder (click Close) and then reopen it and see if that helps.
If not, try zooming out your browser so more fits on the screen and see if that helps.
Let me know, ok?
I am sorry, both ways are not working, I even tried to change my browser, it still not working.
I thought it should be my ID's problem, I don't know why, but I use different computer to open this page, it all missing the bar at the top of that page.
Yeah, it's definitely not a problem with your account because your account works fine for me. It has to be a browser issue - probably in preferences, the security settings. But it's ok. I took the screencap for you on my computer. Email me at tim.hill@themaxlabsproject.com and I will reply with an attachment for you.
Already did , please check! Thank you so much
Ok, done!