Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.

 

Make sure you post in the right category below & be sure to include a screencap showing the issue!

L HF
Nov 10, 2020

Step 2

in step 2 , it said we need click the " New" button, however is it not working when I click it, or other "New" buttons on the same page.


7 answers7 replies
1
Dr. Tim, Max Labs Director
Nov 10, 2020

Did you complete Lab 2a?


If so, what happens when you click New? Is there an error message or just nothing?


If you do these steps, I can check your account:


  1. Log in and click on the character icon (upper right) and click My Settings

  2. Click My Personal Information (upper left) and then Grant Account Login Access below that

  3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save

Then I will need your Salesforce Org ID so I can find your account:

  1. Click the little gear at the top right and then select Setup.

  2. On the lefthand menu go to Company Settings and under that, click Company Information.

  3. In the middle panel, look down in the left column for Salesforce.com Organization ID and copy/paste that long string of numbers & letters and post it to me.

L HF
Nov 10, 2020

Hi, thank you for your response. I already complete Lab 2A ,and when I click the "New" button, it did not change anything just like my computer is stuck. Here is my Organization ID :00D4W000006iAEy.

Thank you.