Help FAQ: Common Snags & Fixes

You're using an email address from an Outlook/Office 365 system where the administrator has applied Safelinks to confirm the safey of links embedded in your emails. But Safelinks is not compatible with Salesforce - it rewrites the link before it gets to you and in so doing, it uses the link which is a one-use-only link. By the time you click on it, it's been disabled.

You need to get a different email for the labs - try getting a free Gmail/Google account and then use that to fill out the Salesforce form for the new account and then the Verifiy Account button will work for you.

Most likely, you are not entering your correct Salesforce username. You can always find this by checking your email and looking for your original Salesforce account confirmation message. It will show your Salesforce username.

First try using a "Private Window" (Safari/Firefox: File > New Private Window) or an "Incognito Window" (Chrome: File > New Incognito Window) and starting off with the URL/link: "login.salesforce.com" each time.

If you still can't log in, well occasionally, this happens and, unfortunately, Salesforce doesn't provide much support for these kind of accounts since they give them away free.

So first, just be sure you are checking the right email account–the one where SF originally sent your account activation email. That email would still be there, unless you deleted it so finding it will confirm you're looking in the right email account, at least. And then check your Spam/Junk folder(s), of course.

If you're still can't find the emails from Salesforce to reset your password, then you may need to just abandon your current account get a brand new fresh account to use. Fortunately, you won't have to start over from the very beginning–there are shortcuts to catch up, depending on where you were (see below). And if you paid for Max's Pitch Package already, then email us at gethelp@themaxlabsproject.com and we will give you a one-use promo code so you won't have to pay again.

So to get a fresh new account, just go back and follow Max's instructions on the 2nd page of Lab 1a again. You can use the same email address for your new account as the original one but you'll need to choose a new username because the old one is still in use on the old account (and there's no way to "delete" the old account). In SF, a username can be anything that LOOKS like an email address, even if it isn't a real working address. For example, hippo@suitcase.sauce would work (assuming it's not already used).

Then, once you have the new account, make sure you always are logging into the new one by opening a "Private Window" (Safari/Firefox: File > New Private Window) or "Incognito Window" (Chrome: File > New Incognito Window) and starting with this URL/link: login.salesforce.com and be sure to use the correct new username you set for the new account.

To catch up to where you were (as best you can):

• If you hadn't already finished & graded Lab 1a, you'll just need to start it over at Step 1, sorry. Or...

• If you had already finished & graded Lab 1a, but you didn't finish & grade Lab 1b, then you can go straight to start at Lab 1b at Step 5. (The first four steps of Lab 1b are just deleting the stuff you made in Lab 1a anyway.)

(Note: If you had already paid for & installed Max's Pitch Package before, then email us at the address above for a one-use promo code so you don't have to pay again. Or, if you don't want to wait for that, you can pay again and just email us to refund your extra payment(s) instead.)

• If you had already finished & graded Lab 1b before and you want to skip ahead to start Lab 2a, then you can just do Steps 5 - 36 of Lab 1b and go on to start Lab 2a.

• If had already finished & graded Lab 2a before and you want to skip ahead to start Lab 2b, then follow the instructions here.

• If you had already finished & graded Lab 2b before and you want to pick up with Lab 3a in your new account, you can just do Steps 5-14 of Lab 1b and then start Lab 3a at Step 1.

• If already finished & graded Lab 3a and you need to do Lab 3b, unforunately, you'll need to do Steps 5-14 of Lab 1b and then do all of Lab 3a first and then you can start Lab 3b.

Sorry if you're having to repeat a lot but fortunately, we know that once you've done steps already, it's way faster when you are doing them again. Good luck!

Ok, whatever you do, don't pay Salesforce to extend your trial. It's super-expensive and hard to get your money back from them. And the free trial account doesn't work for the labs anyway.

You'll need to get a fresh new account but don't worry you won't have to start over from the beginning of Lab 1a. The instructions tell you how to catch up to where you were with shortcuts. And you won't have to pay again for installing Max's Pitch Package in Lab 1b. Just follow the instructions from the issue right above this one about password recovery not working.