My problem is, I do not see the options to add "Contact name, Comments, etc"
Step 19 and 20 is where I am stuck, was hoping someone can tell me what I am doing wrong!
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.
Make sure you post in the right category below & be sure to include a screencap showing the issue!