Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.

 

Make sure you post in the right category below & be sure to include a screencap showing the issue!

Mar 12, 2020

step 19/20

there's no check boxes to the left for Riley on this step


2 answers0 replies
1
Dr. Tim, Max Labs Director
Mar 12, 2020

Hmm...that's weird but there's another way to do the same thing. Just click on Edit, by her name, and then you'll see a whole page of her info with a Reset Password button near the top and you can use that instead. But can you also do me a favor and let me know which browser you're using? If it's Safari, try Chrome and let me know if there's a difference? Thanks!

1
barganier.baylee
Mar 14, 2020

I'll give that a try! I've been using firefox.

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