Everytime I go to "User Management Settings" this screen comes up. It's not allowing me to reset the passwords so that I can act as Riley and open the email message.
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Sorry you're stuck but there's almost always a pretty easy fix! Don't try to start all over again–not necessary! Don't start undoing stuff and don't uninstall Max's Pitch Package, etc.
There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. Check that first but if you can't find it there, post your problem + a screencap in the proper category below & we'll post a solution back ASAP!
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You're not supposed to go to User Management Settings. The instruction says "just BELOW User Management Settings":
On the lefthand side, under ADMINISTRATION, click Users and then find & click Users under
that (just below User Management Settings)
Great, thanks for your help. However when I click "Users" Riley's name does not come up. I clicked on all the emails (besides my own) to change to password and it says a new password has been sent to the email, but I did not receive one. Possibly because the email listed is insightsecurity or integration ones? Please let me know, thank you.
Did you not create Riley as a user in Lab 3a? For now, got to those steps in 3a and create Riley as a user. Then you don’t even need to do the part reset part anyway. You can just go on with 3b at that point.
I remember doing that step in 3a, I'm assuming something went wrong and it didn't save. I just created her as a user and changed the password. Everything seems to be working, thank you so much for your help!
@Kasey Hawe Yeah not sure how that happened but glad you were able to get her recreated and you're going again. Good work!