Yeah that doesn’t look right. Try looking in the Help FAQ which is linked from the cover page. There’s a YouTube vid showing how to make it work. Check that out and if you still can get it, then please do these 3 steps so I can access your account and I'll take a look. Let me know when you've done them, ok?
1. Log in and click on the character icon (upper right) and click My Settings
2. On the left, under My Personal Information, click Grant Account Login Access below that
3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Yeah that doesn’t look right. Try looking in the Help FAQ which is linked from the cover page. There’s a YouTube vid showing how to make it work. Check that out and if you still can get it, then please do these 3 steps so I can access your account and I'll take a look. Let me know when you've done them, ok?
1. Log in and click on the character icon (upper right) and click My Settings
2. On the left, under My Personal Information, click Grant Account Login Access below that
3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save