Step 23
Hi,
I'm having trouble completing the first checkpoint. I'm choosing "Riley" to reset her password (From Lab 3a: the username is basically my salesforce email with a 2 before the @, xxx2@yyy.zzz, right?) but i'm not receiving that email. I even tried using my University email.
Am I understanding this right? I just give Riley's email as my salesforce email and her user name should be the email with a 2 before the "@".
No matter what I try I can't log in as Riley to get past checkpoint 1.
Please advise me on how to move forward to complete this checkpoint.
3 Views
Are you sure Riley's email is correct and you're checking that inbox for the messages? You can go to Setup > Users > Users and then click on Riley and see all her details including email address. Check that to make sure and if it need fixing, then you can click Edit and make the change (it won't take effect until they send an email to that new address and you open it and click a link to verify).
Let me know. If it's still not working then:
Please do these 3 steps so I can access your account and take a look. Let me know when you've done them, ok?
1. Log in and click on the round character icon (upper right corner) and click Settings
2. On the left, under My Personal Information, click Grant Account Login Access below that
3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Then I will need your Salesforce Org ID so I can find your account:
4. Click the little gear at the top right and then select Setup.
5. On the lefthand menu go to Company Settings and under that, click Company Information.
6. In the middle panel, look down in the right column for your Salesforce.com Organization ID and copy/paste that long string of numbers & letters and email it to me at tim.hill@themaxlabsproject.com