Lab 3a

I have previously had to purchase the maxlabs package twice due to it saying that I made a 0% since it said I "did not have the pitch package". I made 100% after that issue and back tracking to fix it on 2b if i recall correctly. I followed the steps to 3a to a T and I have no doubt about that. Attached will be the emails I sent to myself through the last steps of the lab as proof of me actually doing the work (or at least enough to make more than 0%). So it says I have to rebuy the pitch package but I will not buy it a third time. I would appreciate some guidance here as this error is really confusing to me. I will attach proof for everything. Thank you.