log in problems
Subject: Unable to Log In to My Salesforce Account
I am experiencing a problem logging into my Salesforce account.
As shown in the first screenshot,
I receive an error asking me to check my username and password. However, both are correct. My login credentials are saved by my computer, and I have verified them several times. I have never changed my username or password since creating the account.
In screenshots 2 and 3,
you can clearly see the username I created when I first registered 29 of may. The password is the same one I have always used and has never been changed.
Since I could not log in, I tried resetting my password by clicking “Forgot Your Password?”. I entered my username, and Salesforce indicated that a password reset email would be sent. However, I never received that email.
Next, I tried “Forgot Your Username?” and selected “Use your email address,” as shown in the fourth screenshot. I entered my York University email address (yeray06@my.yorku.ca).
After that, I reached the page shown in the fifth screenshot,
where Salesforce displays “Salesforce Environment Switcher.” It shows two environments, but neither of them is my original account. They appear to be accounts that were created later during Lab 3A, when we were instructed to create another user. My original Salesforce account—the one I created at the beginning of the course—does not appear.
I still tried logging into those environments, but I was unable to access them. Salesforce sent me another password reset email,
but when I followed the link and attempted to reset the password, I received another error.
I then searched online for Salesforce Support and called them. They asked for my username, but they could not find any account associated with it. They also searched using my email address, but they could not find anything under my name. Finally, they asked for my Organization ID, but I do not know what it is, so they were unable to help me further.
I am requesting your assistance because I cannot log into my Salesforce account. About a week ago, I was trying to continue Lab 3A from around Step 52, but I could not log in then, and I still cannot log in today. Because of this, I am unable to continue or complete the remaining Salesforce labs.
I have attached the screenshots referenced above for your review. I would greatly appreciate any guidance or assistance you can provide.