Ok, well a screencap where I could see the error would be a huge help so please post that and then also do these 3 steps so I can access your account and I'll take a look. Let me know when you've done them, ok?
Log in and click on the round character icon (upper right corner) and click Settings
On the left, under My Personal Information, click Grant Account Login Access below that
• 3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Ok, well a screencap where I could see the error would be a huge help so please post that and then also do these 3 steps so I can access your account and I'll take a look. Let me know when you've done them, ok?
Log in and click on the round character icon (upper right corner) and click Settings
On the left, under My Personal Information, click Grant Account Login Access below that
• 3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save