Ok, I assume you mean you're sure that's not the case then? So do these 3 steps so I can access your account and see what you're talking about:
Log in and click on the character icon (upper right) and click My Settings
Click My Personal Information (upper left) and then Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Let me know when you've done them, ok?
Ok, I assume you mean you're sure that's not the case then? So do these 3 steps so I can access your account and see what you're talking about:
Log in and click on the character icon (upper right) and click My Settings
Click My Personal Information (upper left) and then Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Let me know when you've done them, ok?