Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.

 

Make sure you post in the right category below & be sure to include a screencap showing the issue!

Mohamad Bazzi
Apr 09

After following the steps, the name still did not show up for lab 3a screenshots. The name is .....



9 answers17 replies
1
Dr. Tim, Max Labs Director
Apr 09

Well I suspect, when you were creating the template, you tried typing the field data placeholder rather than copying and pasting like the instructions say and you made a slight error typing the last name placeholder. Go back to the template and edit it. Make certain every single character is the same as shown. Then add the lead again and you’ll get another email that should be correct.

1
Mohamad Bazzi
Apr 09

Hello, so we should not start over? How can i find the template to edit it ?

1
Dr. Tim, Max Labs Director
Apr 09

Just the same way you did it before. Try searching the instructions PDF for “template” and go from there.