Well I suspect, when you were creating the template, you tried typing the field data placeholder rather than copying and pasting like the instructions say and you made a slight error typing the last name placeholder. Go back to the template and edit it. Make certain every single character is the same as shown. Then add the lead again and you’ll get another email that should be correct.

Hello, so we should not start over? How can i find the template to edit it ?

Just the same way you did it before. Try searching the instructions PDF for “template” and go from there.

That did not work, is there another way ??

Ok, do these steps so I can access your account and find the mistake for you:

1. Log in and click on the character icon (upper right) and click My Settings

2. Click My Personal Information (upper left) and then Grant Account Login Access below that

3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save

Okay, all set. You can access it now.

Ok, I corrected the errors you had made in your templates and your lead assignment rule. Now redo Steps 102-127 to generate the new correct emails.

Computers are very picky so you have to get everything right for things to work. Be sure to follow all the steps exactly on 3b to avoid issues again, ok?

But i had problems in 3a, where the first name does not show. Did that show up ?

Add the leads again. like I said, by repeating those steps, and you’ll get new emails that will be correct now that I’ve fixed your mistakes.