In step 19. When I clicked on pitches then new, none of the contact Name/ Mobile/ Email / follow up and comments fields show up.
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MaxzPlace
Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.
Make sure you post in the right category below & be sure to include a screencap showing the issue!
Ok, do these 3 steps so I can access your account and I'll take a look. Let me know when you've done them, ok?
Log in and click on the character icon (upper right) and click My Settings
On the left, under My Personal Information, click Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Done with the 3 steps
Ok, thanks. I'll get in and take a look and let you know ASAP!
Having trouble finding an account with that name on it. Do these 3 steps now please so I can find your account:
Click the little gear at the top right and then select Setup.
On the lefthand menu go to Company Settings and under that, click Company Information.
In the middle panel, look down in the left column for Salesforce.com Organization ID and copy/paste that long string of numbers & letters and email it to me at tim.hill@themaxlabsproject.com
The name on it is Djeneba Dembele
Ok, thx.
Ok, it's fixed. Somehow those fields had been taken out of the Pitch Layout which should only happen later on in Step 89. Are you skipping ahead or something? Let me know so I can understand what's going on, ok?
I added them back and it's fine now but I need to understand what happened, so please let me know, ok?
I got confused since the picture in step 19 is different from What's on my screen
But I mean you must have done Step 89 before doing Step 19 - that is why it looked different to you. I'm asking how/why you did Step 89 before Step 19.
The steps 23 asked me to change the "Follow up" date and the step 27 about the "comment"
I got confused because I noticed that those fields were missing in my "new pitch"
Ok, but you seem to have do Step 89 which comes much, much later in the lab and doing Step 89 is why you were having trouble in Steps 23 and 27. So how/why did you perform Step 89 before Steps 23 and 27?
I didn't do the step 89 before the 23
Ok, thx. I guess you must have hit the wrong buttons while you were trying to do some steps. Just take your time and go slowly and carefully and you should have no problems. Good luck!
Thank you
You are quite welcome. Happy to help. You should be fine now but just post again if you run into anything else and we'll get whatever it is fixed. :)
I'm trying to make the correction, I followed the steps but still doesn't work
Ok, I'll check now and get back to you ASAP!
Ok, it is fixed now. For that Pitch record it was seeking, you had a blank (empty) for Contact Name. It was supposed to be Julia Chavez. That is the Contact Name because that is who you were meeting with at Spray & Pray.
Anyway, it is fixed now and you have a 100% certificate for 2a.
Thank you