Hi, I need help with creating a new pitch. I was having problems with my patch layout so I deleted the two pictures dated October 7, and October 21. Then to start fresh I tried to create the pictures from the beginning and Max labs 2a and when I make a new pitch address is not showing up for me and when I went into pitch layout, I tried to move address into pitch details but one refreshing my page I still did not see the correct format when creating a new pitch.
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Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly
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Ah, I see. Thank you very much Dr. Tim. Your help was very much appreciated. Hope you have a great day.
Ok, so Lauren, the issue is that you're looking at your Pitch Everything list view. It was the Seeing Triple listview that is supposed to have the filter and the 3 Spray & Pray records and those columns shown. Go back and click the Pitch Everything title and pull down Seeing Triple and then do the same settings to that and re-grade and it will work.
Ok, I'll take a look now
I just went back and entered the correct data for 11 so that its matches the instructions and made sure the filter was correct as well. Upon grading, I am still missing those 10 points and I am not sure what else I am missing.. Do you see the issue?
Ok, I found that the Visibility setting for Address somehow got turned off. I turned it back on and it shows now. I also undeleted your two deleted Pitch records (10 and 11) and cloned 11 to make 12 because it looked right for 12. But 11 needs to have it's values fixed - somehow you had 12's values in for 11's. So just edit the values for 11 so they match what is in the instructions and you'll be good to go with your three Spray & Pray records and then they'll all have the right IDs and values, ok?
Let me know, ok?
Sure, Lauren. Np. Thanks for doing the steps and letting me know. I'll check now and get back to you ASAP!
Hi Dr. Tim, thank you very much for your quick response. I really appreciate it. I just followed those 3 steps and granted access.
Yeah, it sounds like some steps got missed or messed up along the way and then maybe the things you've been doing to try to fix things may have made them worse. It might easier to get a fresh new SF account. You don't have to start over with Lab 1a. You could just do Steps 5-36 of 1b and then go straight to 2a and just make sure you did every step correctly in order. And you can email me a email@example.com so I can give you a promo code so you wouldn't have to pay again.
If you want, I can take a look at your current account and see if I can fix it back up again. If so, do these 3 steps and let me know when you've done them:
Log in and click on the character icon (upper right) and click My Settings
On the left, under My Personal Information, click Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Also, I deleted the 2 pitches made in the first 50 or so steps because I wanted to back and redo my work