Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Don't try to start all over again–not necessary!  Don't start undoing stuff and don't uninstall Max's Pitch Package, etc. 

 

There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. Check that first but if you can't find it there, post your problem + a screencap in the proper category below & we'll post a solution back ASAP!

Kenneth Guevara
Sep 12, 2019

Step 36 Pitch ID

After uploading Max's Pitch Data I get a message saying, "The matching field you chose (Pitch ID) is not mapped and is required for an Update and Insert operation". This is the first error message I have seen from this step.

Screen Shot 2019-09-12 at 4.13.26 PMpng

Dr. Tim, Max Labs Director
Sep 13, 2019

Sure, Kenneth. So to get that error, something went wrong back on Step 27. You either skipped it or didn't click Add New Records.


So just cancel the import and then go back and restart the import process. Go to your Pitches tab, make sure the upper left says "Recently Viewed" as the current list view. If not, then click the down-arrow and select "Recently Viewed".


Then pick up with Step 24 again and go from there. Just make sure you do Step 27 exactly as it says and you should be good to go!

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