Saw a similar post to my current error. Did everything as instructed, but there is no individual information at all despite it saying uploaded successfully.
Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.
Make sure you post in the right category below & be sure to include a screencap showing the issue!
Did you do the 3 steps at the top of the cover page and try importing again, restarting at Step 24?