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MaxzPlace
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Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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post in the right category
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INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
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explain the problem clearly
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Ok, I assume you mean you're sure that's not the case then? So do these 3 steps so I can access your account and see what you're talking about:
Log in and click on the character icon (upper right) and click My Settings
Click My Personal Information (upper left) and then Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Let me know when you've done them, ok?
I'm guessing you didn't do the first steps of 1b where you delete the old Pitch object you created in Lab 1a so that's the one you're working with now, instead of the new one that was installed as part of Max's Pitch Package?