Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.

 

Make sure you post in the right category below & be sure to include a screencap showing the issue!

Maria Garcia
Jul 14

I'm on step 17. I see the app manager box, but not the Available tabs or selected tabs options. Any idea what can be causing this?




1
Dr. Tim, Max Labs Director
Jul 14

Just a glitch in Wifi, etc. I think. Try closing out the browser and restarting. Let me know, ok?

Maria Garcia
Jul 14

I just closed all my tabs and restarted my computer, but it's still not working.

1
Dr. Tim, Max Labs Director
Jul 14

Ok, first what browser are you using? Maybe try a different one. If that doesn't help,

then, do these 3 steps so I can access your account and check it out:


  1. Log in and click on the character icon (upper right) and click My Settings

  2. Click My Personal Information (upper left) and then Grant Account Login Access below that

  3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save

1
Maria Garcia
Jul 14

I'm using Google Chrome. Explorer gives me an error message. I tried your steps, but after GRANT ACCOUNT LOGIN ACCESS, I get a blank screen again.


Maria Garcia
Jul 14

I just tried it on my other computer and it worked. I will let you know if I run into any more problems. I'm also using chrome on the other computer. Weird.

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