Hi! I am a student at Temple in MIS 2101 and I am having trouble with Lab 1b because initially when I completed the Lab and signed up for my certificate, I got a 31% due to many factors. As I was doing the Lab and following the instructions I noticed that in step 33 of Lab 1b it should have mapped out 12 when it only mapped 10. I noticed that this was an issue but I still proceeded. I got to the last step and I saw the errors that are shown in the first three pictures below. After this I decided and with the instructions of the grader that it was best to restart my whole Salesforce account and start with MaxLabs 1b step 5 and proceed on to finish this lab. However while doing this I downloaded the grader app and also the pitch package but for some reason, the grader app appexchange claims to not be passed. I am hesitant to continue because I don't want to get to the last step and have to start over again. (The fourth picture attached is for reference). Also I don't know why it didn't map out all 12 because I did follow every single step and confirmed it all the way up till then. I don't know where I may have went wrong. Lastly, I have paid twice for the package so please if you could reimburse me that would be greatly appreciated. The same email was used for both accounts!
Please help me!
With Regards,
Aaron Alexander