Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.

 

Make sure you post in the right category below & be sure to include a screencap showing the issue!

Wariso D
Oct 26

Lab 2a I completed the lab but 1) it shows the wrench, 2) doesn’t show red square, 3) I can’t grade it for some reason. No, point given.

4 comments
Dr. Tim, Max Labs Director
Oct 26

It shows the wrench? Not sure what that means. The wrench is used in some steps. If it’s showing, isn’t that a good thing so you could use it for those steps? Is there something wrong with it? Post a screen cap, please. No idea what you mean about the red square. Post a screen cap. For the grader, did you use the developer console to run the scoring routine and then click the refresh button as directed in the instructions? What do you mean you can’t grade? Is there an error message? Post a screen cap, please. Then do these three steps so I can access your account and take a look. Let me know when you’ve done them, OK? 1. Log in and click on the character icon (upper right) and click My Settings 2. On the left, under My Personal Information, click Grant Account Login Access below that 3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save

Wariso D
Oct 26

@Dr. Tim, Max Labs Director you’re able to access it…


Wariso D
Oct 26

Resolved. Everything is good now!!