I was trying to import the csv file but it failed.
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Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly
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At the top of the cover page it says:
Critical! – YOU HAVE TO DO THIS FIRST TO AVOID PROBLEMS: 1) Click the character icon in the top right corner to get a popup & then click Settings under your name
2) On the left-hand menu, under My Personal Information, click Language & Time Zone 3) In the center of the screen, set the Locale menu to "English (United States)" & click Save
You're in Canada. Did you follow the instructions to set your Language & Locale to English - United States?