Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.

 

Make sure you post in the right category below & be sure to include a screencap showing the issue!

Yuet2 Cheung
Sep 30, 2020

Problem with importing CSV file in step 36



I was trying to import the csv file but it failed.







2 answers1 reply
1
Dr. Tim, Max Labs Director
Sep 30, 2020

You're in Canada. Did you follow the instructions to set your Language & Locale to English - United States?

Mark Angelo
Oct 01, 2020

where does it say to do that? also Im in canada and I have the same problem, how do i change my language and locale to english united states?

1
Dr. Tim, Max Labs Director
Oct 01, 2020

At the top of the cover page it says:


Critical! – YOU HAVE TO DO THIS FIRST TO AVOID PROBLEMS: 1) Click the character icon in the top right corner to get a popup & then click Settings under your name

2) On the left-hand menu, under My Personal Information, click Language & Time Zone 3) In the center of the screen, set the Locale menu to "English (United States)" & click Save

© 2018 by The Max Labs Project