Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly
I purchased the Max's Pitch Package and followed all the steps. After purchasing, I left the tab open, but an error box only appeared on the page. I refreshed the page multiple times. I have to finish this lab 1b by 6:00 on 2/27/25. Can you please help me figure this out?
For anyone else seeing this issue, others have solved it by restarting their Wifi, their browsers, switching browsers or restarting their whole computer so give those a try and that should do it.