Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly
When I go to the pitch tab I get a pop up that says "You don't have access to this record. Ask your administrator for help or to request access."
I tried just exiting that box but the "Import" button that I am supposed to go to next is nowhere to be found.
Sounds like a browser glitch. Try closing and reopening.
I am having the same problem! I emailed you!
You got the 30-day free trial account not the Developer Edition. Email me at gethelp@themaxlabsproject.com and I’ll assist you from there.