When I open the link for the CSV file using Safari, I am unable to see a preview of the file. After requesting it download, it is unable to scan the file for viruses. When downloaded anyway, I open the file to see the only thing it says is "Service Unavailable." When continuing to step 23 I can see the file is not uploading the way it should.
When I use Google Chrome instead, I can see a preview of the file but it will not download at all. I am working on Mac OS X. Please advise.