Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.

Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:

post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly

To see this working, head to your live site.

Paul Ramos

Nov 30, 2021

in Lab 1a

Good Evening,

I am unable to access the login page. I have cleared my cashe and cookies, and tried 3 different web browsers (Firefox, Edge and Chrome). Also, my current internet speed is around 30 mb/s.

Thank you

7 comments

7 Comments

Paul Ramos

Nov 30, 2021

That link is not working as well.

Dr. Tim, Max Labs Director

Nov 30, 2021

Replying to

Ok, well then maybe it is a security setting in your WiFi system, like a firewall setting or something? It's working for me and no one else is reporting anything similar. Can you try another network? Like try the same URL on your phone, using your wireless carrier like ATT, T-Mobile, Verizon or whatever - where you're not going thru your WiFi router.

(We you able to use Salesforce thru that same WiFi router before this?)

Paul Ramos

Nov 30, 2021

Replying to

@Dr. Tim, Max Labs Director Yes, I am on campus now using the student wifi. I have completed my other 2 labs at home on my infinity internet. I will try again once I am there and will let you know.

Thank you for your help

Dr. Tim, Max Labs Director

Nov 30, 2021

Replying to

@Paul Ramos Sure, Paul. Happy to help. And yes, I believe you're at UM, Dearborn, rigth? Prof Urbaczewski mentioned a similar problem students had in the classroom there a few weeks ago. Apparently there is a firewall block on Salesforce in the WiFi configuration there for some reason. I expect it will work fine for you at home. Sorry for the hassle.