Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.

 

Make sure you post in the right category below & be sure to include a screencap showing the issue!

nhien.ha
May 05
Edited: May 05

Step 139 Check your email (as Miles) for the thank-you message

I didn't receive the email. I tried backtracking to classic email template but I can't seem to figure out what the issue is.



19 answers6 replies
1
Dr. Tim, Max Labs Director
May 05

It's probably a problem with the auto response rule. Check that out and if you still can't get it to work and do these three steps so I can access your account and take a look. Let me know when you've done them.


  1. Log in and click on the character icon (upper right) and click My Settings

  2. Click My Personal Information (upper left) and then Grant Account Login Access below that

  3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save

1
nhien.ha
May 05

Hello Tim,


Thank you for your respond! I tried backtracking and double checked the auto response rule, but I'm still not sure what I've missed.


I just granted you access to my account. Can you please take a look at what the issue is? Thank you in advance for your help!