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Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.

Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:

post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly

To see this working, head to your live site.

Lily Hang

Mar 17, 2020

Edited: Mar 17, 2020

Step 137

in Lab 3b

I was able to fill in the form. The video never played and instead a 404 not found page popped up stating that the "server cannot find the requested page." Therefore, I received an email stating "Salesforce could not create this lead because of the reason listed below.

Reason: Use one of these records? Lead Capture Page: Not available. Record Information: 00N6g00000RH9ux = No 00N6g00000RH9v7 = 78000 company = Cyberdyne email = Lily..... encoding = UTF-8 encoding = UTF-8 first_name = Miles last_name = Dyson mobile = (408)444-4444 oid = 00D6g000007QaF7 retURL = http://ww.signingsavvy.com/sign/THANK%20YOU/426/1” submit = Submit"

1 answer3 replies

4 Comments

Dr. Tim, Max Labs Director

Mar 17, 2020

Well, the reason you got the 404 error was that the retURL you put in is missing one of the "w"s. It is supposed to be three "w"s right? Like "www.signingsavvy.com....." etc.

Fix that and then post again if you're still having problems, ok?

Lily Hang

Mar 17, 2020

Replying to

Thank you for your response! I fixed the link and was able to receive the thank you website after filling out the form. But I still received an error email from Salesforce stating "Salesforce could not create this lead because of the reason listed below. For more information about this error or help with Web-to-Lead, please contact Customer Support. Reason: Use one of these records? Lead Capture Page: Not available. Record Information: 00N6g00000RH9ux = No 00N6g00000RH9v7 = 78000 company = Cyberdyne email = lilyanne.hang@gmail.com encoding = UTF-8 encoding = UTF-8 first_name = Miles last_name = Dyson mobile = 4444444444 oid = 00D6g000007QaF7 retURL = http://www.signingsavvy.com/sign/THANK%20YOU/426/1” submit = Submit To incorporate this lead into salesforce.com you can key in the data above. If you have any questions, please click on Support at the top right of any page within salesforce.com. Customer Support salesforce.com"

Lily Hang

Mar 17, 2020

Replying to

Actually, it's fine. Even though I received that email, I checked my leads page and Miles popped up!

Dr. Tim, Max Labs Director

Mar 17, 2020

Replying to

@Lily Hang Oh, good. Algd to hear it. I was just looking at that and I think this error message comes from trying to add a lead that is a duplicate of one that is already there. So probably when you got the "www" error for the thank you, the lead did get created anyway. Then when you tried again, it was giving the lead capture error due to Miles already being there when you tried to add him again.

Anyway, all good now. I'm glad.

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Step 137