Ok, so in the steps above, you reset Riley's password causing SF to send her an email with a link to set a new pw and log in. That email went to whatever email address you gave for Riley back in Lab 3a when you set up her account. So go find that message in the inbox of the email address you had given her and click the link to reset the pw and log in (as her), ok?

If you don't remember the email address you gave for her, go to Setup > Users > Users and click on Riley and see what it says for her email address (NOT her username). If her email address isn't a valid address, you can click Edit to change the info for her and edit the address to be a proper one you can check and click Ok and it will send a verification email to that new address & when you click on the link in that message it will let you set a pw and log in and you can then continue from where you were with Lab 3b.

Yes, you're logging out of Salesforce and then logging back in as Riley.

Ok, I checked your account and it looks fine. I suggest you repeat Steps 89-98 to regenerate your HTML, then do Step 104 to copy the HTML, and then start with Step 107 again and continue carefully with each step. If you run into something that doesn't look like the instructions, then screencap that and post it here so I can see what you're seeing that looks wrong, ok?

Also I noticed in your Chatter poll screencap above there is some weird symbol in the first textbox (circled below) that is probably from some grammar checking app or something that checks your typing as you go and that seems to be blocking Salesforce from seeing that the textbox is filled. If you can you click off of that box or stop the app, I think the Ask button will become clickable. When I was in your account, it worked just fine for me.

And as mentioned, I need your name to find the account.