Help Forum

Sorry you're stuck but there's almost always a pretty easy fix! Don't try to start all over again–not necessary!  Don't start undoing stuff and don't uninstall Max's Pitch Package, etc. 

 

There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. Check that first but if you can't find it there, post your problem + a screencap in the proper category below & we'll post a solution back ASAP!

Nancy De La Cruz
Nov 15, 2019

Hello professor Hill need help again with step 88 i click save but it tells me red error message invalid data can you help me please



Melina Leyva
Nov 15, 2019Edited: Nov 15, 2019

Hi Nancy,


1. First skip the (EMAIL ADDRESS:) ...leave blank


2. Then skip to below:

Under Step 4: Select the template to use, click the magnifying glass next to Email Template to bring up the Lookup popup window and click auto-response template for incoming webleads for me to populate it into the textbox


3. Go back up to EMAIL ADDRESS (registered w/salesforce) and ENTER MANUALLY (write out your email address)


4. SAVE!! <3


Good Luck! -Melina

Dr. Tim, Max Labs Director
Nov 15, 2019

Nancy, this email needs to be the same as the one on your user account. Go to Setup > Users > Users and click on your name and you'll see all your info. Check the email address listed there for you. Is it correct? If not, click Edit and change it and then click Save. But then you will get a verification email at that address so then you need to open that email and click the link to verify and only then that new email address will be saved.


Then you should be able to redo Steps 71-88 and it should work.

Melina Leyva
Nov 15, 2019Edited: Nov 15, 2019

Hi Tim,


I was having the same problem as Nancy, I entered the correct email (I registered w/ salesforce), but it would not populate the (select template to use field) correctly to choose: auto-response template for incoming web leads for me. I had to do it backwards as you can read above in my comment *(mac os user).


Thanks,

Melina

Nancy De La Cruz
Nov 15, 2019

thank you i will try both see which one results

Thanks

Nancy

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