Step number 83, when i search the name 'Riley' it does not pop up. I have already changed the settings to grant access for one year, i even checked my classic email templates were available for use.
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Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.
Make sure you post in the right category below & be sure to include a screencap showing the issue!
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Not sure why that's happening but I'm happy to take a look at your account.
I think you're saying you granted me access to your account, but I can't find your name in our system. Here are the normal steps, including emailing me your account number (Organizational ID) so I can find your account:
Log in and click on the character icon (upper right) and click My Settings
Click My Personal Information (upper left) and then Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Then I will need your Salesforce Org ID so I can find your account:
Click the little gear at the top right and then select Setup.
On the lefthand menu go to Company Settings and under that, click Company Information.
In the middle panel, look down in the left column for Salesforce.com Organization ID and copy/paste that long string of numbers & letters and email it to me at tim.hill@themaxlabsproject.com
i was able to solve it, thanks anyway
Awesome! Good work. Thanks for letting me know.