Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Don't try to start all over again–not necessary! Don't start undoing stuff and don't uninstall Max's Pitch Package, etc.
There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. Check that first but if you can't find it there, post your problem + a screencap in the proper category below & we'll post a solution back ASAP!
Well, it's hard for me to help you if you don't tell me what the error message was and you don't post a screencap so I can see what problem you're seeing. But I just logged into your account and had no problem editing your Lead Assignment Rule and adding a new rule entry myself (but I didn't save it). So just go back to the rule, edit it and click New to add a new entry and continue with Step 87.
Here is what is happening.
Ok, so yeah, it's telling you that you can't create a new Lead Assignment Rule with the same name as one you already created. Two rules can't have the same name. You already have one named "assign incoming leads to Riley or me." That's why you're getting the error message.
So what you need to do is to EDIT the existing rule that you already created - NOT create a new rule.
You EDIT it and then add a new RULE ENTRY to that existing RULE. There are supposed to be 3 RULE ENTRIES on that one RULE. You have the first RULE ENTRY in your RULE so far. Now EDIT the RULE and add the 2 more RULE ENTRIES.
It is not allowing me access to the administration to view what I have done. Still says there's an error message. Please help me.
Yes, it will always keep giving you an error message if you continue to try to create a new Lead Assignment Rule with the same name as the one that already exists. It is impossible to create a Lead Assignment Rule with the same name as an existing rule. Don't try to do this and there is no need to try to create a 2nd Lead Assignment Rule with the same name as the 1st one.
Read this very carefully, please - one Lead Assignment Rule can have many Rule Entries. This one Lead Assignment Rule is supposed to have 3 Rule Entries. Your Lead Assignment Rule has only 1 Lead Entry so far. You just need to edit the existing Lead Assignment Rule to add the other 2 Rule Entries to it.
To edit your Lead Assignment Rule, go to Setup > Feature Settings > Marketing > Lead Assignment Rules.
Then click on the existing rule that you already created called "assign incoming leads to Riley or me".
Then, in the lower part of the page, under Rule Entries, click on the New button.
Then do Step 87, 88, 89... etc and continue from there to the end of the lab.