Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.
Make sure you post in the right category below & be sure to include a screencap showing the issue!
Yeah, unfortunately, only Salesforce itself has control over your login & pw and they don't really support these accounts much since they're free, so if you can't remember your pw, you may have to get a brand new account but you don't have to start completely over. If you tell me where you're wanting to start, I can give you short cuts to catch up fairly quickly with the new account.
Go get your new account with the instructions & link from Lab 1a and then email me at tim.hill@themaxlabsproject.com and tell me where you should be at and I'll tell you how to get there as quickly as possible and without paying again.