Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Don't try to start all over again–not necessary! Don't start undoing stuff and don't uninstall Max's Pitch Package, etc.
There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. Check that first but if you can't find it there, post your problem + a screencap in the proper category below & we'll post a solution back ASAP!
Ok, do these three steps so I can access your account and see what's going on:
1) Click on the character at the upper right corner and then, in the popup, click “Settings”
2) On the left vertical menu, click on “Grant Account Login Access”
3) On the row for The Max Labs Project, use the menu to change “—No Access—“ to “1-Month…”
Let me know when you're done.
done
Ok, thanks. But I forgot -- I also need your name so I can find your account.
khaled alobaid
Sorry for the delay, but I finally did get a chance to get into your account and found the problem and fix. For this account, you had already worked 1B before so you had gotten down to higher steps where you took those fields out of the Page Layout for Pitch. When they are out of the Page Layout, then they are locked and can't be changed in List Views like that.
It's really hard to redo the labs in the same account. You would have to undo everything first and then redo it again. Instead you really need to be using a fresh new account. But you don't have to start over again by redoing 1a and you don't have to pay again.
I will email you a promo code to the email account listed on your PayPal purchase if that's ok? If you want me to use another address for you, then email me at gethelp@themaxlabsproject.com, ok?
thank you for help
Yeah, well that happens when you're trying to redo the steps that have already been done once. The lockout is due to later steps having been done in Lab 2a. Changes made there affect things so you can't just redo the previous steps. It's really hard to repeat the steps in a lab -- you would have to "undo" everything in reverse order to get back to the step you want to start over with. Almost never a good idea or even possible.
If you let me know the real problem causing you to try to redo the lab steps you've already done, then maybe I can give you a better alternative to try.
After I followed step 47, I could not see the value, I went back to the last page with the arrow. When I went to get back to the pitches format, I tried to enter step 39 again, but I was unable to go forward.
Ok I can't really understand what you're trying to say. You're on Lab 1b, right? Please confirm. And provide a screencap of what you see that you think is wrong.
And then, do these 3 steps so I can access your account and see what's happening:
Click on the character at the upper right corner and then, in the popup, click “Settings”
On the left vertical menu, click on “Grant Account Login Access”
On the row for The Max Labs Project, use the menu to change “—No Access—“ to “1-Month…”
and tell me your name so I can look up your account. Let me know when you've done them.
My name is Eloise Guerrero, I did follow the 3 steps so you can access my account. Sending a screen shot where I left off.
Thank you for your help
So Eloise, I logged into your account and I've discovered that Step 47, hovering over a cell to show the entire contents of the cell, only works all the time in Safari. In Chrome, it only works for certain fields. So I have to change that in the instructions. You're probably using Chrome. It's not your fault. Sorry about that. Just skip that part.
No need to try to recreate Pitch Everything. Just go on. Then you won't get the error message in the screencap you posted. (That was about creating a Pitch Everything when one already existed.) Just go on with Step 48 and go forward. I see that the field is no longer locked so it is editable and you should be able to change it s Step 48 requires. Then just go from there.
Thanks!