Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, uninstall Max's Pitch Package, etc. That can make it worse. There's a 95% chance the same snag/fix is listed & answered in the Help FAQ. But if you can't find it there, post your problem here.
Make sure you post in the right category below & be sure to include a screencap showing the issue!
Do the 3 steps at the top of the cover page marked “Critical” and then try again.
I did the 3 steps after but the page still hasn't displayed anything. It's blank.
Does it say “Recently Viewed” at the upper left? Click that and choose “All”
I did and still nothing.
Do these three steps so I can access your account and and let me know when your done: 1. Log in and click on the character icon (upper right) and click My Settings 2. Click My Personal Information (upper left) and then Grant Account Login Access below that 3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Okay, I'm done.
Ok, I logged into your account and I just followed the steps to import and it worked fine and you have all the records now. You're good to go,
Just follow each and every step carefully and you will have no problems, ok?
Thank you so much. I really appreciate your help.
Sure, no worries. We strive to provide a great experience with the Max Labs. Please let your instructor know!
Oh, sure. Np. Hope the rest is smooth for you and you wind up feeling like you learned a lot by the end. If so, please let your instructor know. We’re hoping to keep the Max Labs at York for the future. Thanks!
Hey I have the same issue, can't see anything at all
I'm guessing you guys didn't do the three steps at the top of the cover page (marked "Critical") to change you Language/Locale settings to English (United States). Do those steps and then try the import again, going back to your Pitches tab and start at Step 24 and then when you get back to Step 46 you should see the records.